Shortly after, the casino resolved the issue and paid the player. The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us. The player had provided the necessary documents to the casino and had cooperated fully with the process. After almost a month, the payout was credited back to his player account.
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The player from Norway had been waiting for a withdrawal for seven weeks. The casino claimed the money had been sent, but the withdrawal was still visible in his account, and the support told him the money was ‘coming soon’. After the player filed a complaint with us, we asked him for more information and invited the casino’s representatives to join the discussion. The casino eventually paid the player and confirmed the payment. The player from Hungary had been waiting for a withdrawal for less than two weeks.
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We determine the overall user feedback score based on the player feedback submitted to us. Mobile devices are rapidly replacing personal computers and constitute over 70% traffic. This technology has influenced various fields and online gambling is not an exception. It offers an exceptional feature of playing on the go without getting stuck to a particular place which is why it has become so popular. Given all these reasons, it has become mandatory for casinos to make their mobile casinos.
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The player from Spain faced unjustified obstacles in withdrawing his winnings after providing extensive documentation for account verification. Despite submitting a variety of documents, he continued to be asked to verify his source of funds. After reviewing his interactions with the casino, it was concluded that the casino required unedited bank statements and additional documentation. Eventually, the player received his payment after further communication and document submission.
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- We’ve also got a secure verification process in place to make sure your funds are safely processed and sent directly to your account.
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- The player from Ontario had had his account closed by Pino Casino while auto-play was active, which left him unable to access his account balance or contact the casino.
- They further stated that despite being a fully verified and loyal player since 2021, they feel betrayed and deceived.
To play all these, players are required to login to their respective casino accounts. Once you login, click on the table section to explore the games in this category. A search tab is also provided to you in case you want to find a particular game. Getslots Casino has a subtle yet attractive website design. The colour of the background is Black so that everything is highlighted properly. At the top of the site, large banners of the casino’s latest bonuses and promotions are displayed to entice players.
Because of these complaints, we’ve given this casino 255 black points in www.qld.gov.au total, out of which 255 come from related casinos. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. All in all, when combined with other factors that come into play in our review, GetSlots Casino has landed a High Safety Index of 8.9. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
The player later reported that one withdrawal had been successful and decided to close the complaint. The issue had been marked as resolved by the Complaints Team. The Polish player’s account had been blocked for over a month following her attempt to withdraw funds. She still could not access it and sought clarification on the blockage and a refund. The issue was resolved when the casino decided to refund her winnings while keeping the account closed due to suspected fraudulent activity.
Judging by the 26 user reviews given to GetSlots Casino, it has a Great User feedback score. To view the casino’s user reviews, navigate to the User reviews part of this page. GetSlots provides you with an easy way to grab the available offers. In fact, the steps are simple and will only take less than two minutes. Buffalo Power Hold On And Win – This game is developed by Playson Games and is filled with special symbols that will make your time worthwhile. Regarding video slots Golden Wolf is a very popular video slot that can be played at GetSlorsCasino.